Disguise d3 2x4pro
Disguise d3 2x4pro: 4K output, capture limits and signal checks
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Model and role
With the date, location, and intended use, we can review which equipment and combination can be offered. You can inquire before measurements, drawings, or the final schedule are ready.
The d3/Disguise 2x4pro is a legacy media server for show design, sequencing and playback. It is a specific model, distinct from 4x2pro and 2x2plus. Installed VFC cards, capture configuration and software version determine the usable signal path.
Connections and limits
- Show outputs
- 2 VFC slots. DisplayPort 1.2 cards support up to 4096×2160 at 60 Hz over SST. Quad-DVI and Quad-SDI provide 4 outputs per card within their own format limits; HDMI is another documented option. Identify the fitted card before choosing cables. VFC outputs include EDID management.
- Live capture
- HD-BNC capture: 4 × 1.5G or 2 × 3G inputs. The input guide limits the unit to 1 × 4K or 2 × 1080p60 in its highest-load modes, with no other inputs at the same time. Listed 4K input formats extend to 30 fps, not 60 fps.
- Network and synchronization
- 2 × 1GbE and 2 × 10GbE; BNC Genlock. Define each link’s role, record the source and sync format, and check that the session configuration matches the connected signal path.
- Power and environment
- AC 100–240 V, 50–60 Hz; powerCON True1; 500 W peak. 4U, 19-inch rack; operation at 5–35 °C and 5–95% relative humidity, non-condensing. Verify the unit label and electrical design.
What the system needs
Provide a compatible licensed software/OS combination, saved project and media, GUI monitoring, appropriate VFC/capture cables and configured destinations. The hardware is legacy; consult the compatibility matrix before any planned software change.
Use DisplayPort cables validated for DP 1.2, DP 1.2a or 21.6 Gbps where the standard DP outputs are used. Specify conversions by actual input/output format, not connector shape.
The output guide distinguishes DisplayPort, Quad-DVI, Quad-SDI and HDMI VFC cards. Quad-DVI and Quad-SDI provide 4 outputs per card within their own limits; they do not inherit DisplayPort’s 4K capability. Identify the fitted cards before choosing the signal path.
The official compatibility table lists the 2x4pro as End of Support, with r32.4.x as its latest supported Designer release; it cannot load the latest release. Preserve the tested project, OS and drivers together before planning changes.
Use the operator monitor to review the project and check the signal reaching each show destination separately. Match those destinations to the configured VFC slots and formats.
Prepare the system
- Record the model, VFC and capture-card references, Designer/OS versions and input/output formats. Keep an independent project copy before making changes.
- Check the physical output route, destination input, EDID/timing and project assignment. For capture, use the published rear-plate diagram and the format table for the installed configuration.
- During rehearsal, test a simple pattern and one source before restoring the complete cue. Then rehearse the heaviest actual media/capture load and the fallback separately. Record the observed image, stability and any difference from the intended result.
- Preserve a separate project/media copy. Check Designer and OS against official compatibility: the reviewed table lists 2x4pro as End of Support, up to r32.4.x, and unable to load the latest Designer version as a supported media server.
- To start the unit, connect power and make sure a keyboard, mouse and monitor are connected to the primary graphics output. Then press the front power button and wait for Windows to load, following the model’s documented sequence.
Technical questions and show decisions
- Can I capture a 4K60 camera because the server has a 4K60 output?
- Why do additional inputs disappear when I enable a demanding capture mode?
- The destination restarted and the image is missing or incorrectly sized. What comes first?
- Do I need a media server, or can simpler playback cover the show?
- Can we resume an existing show before all versions or connections are known?
Can I capture a 4K60 camera because the server has a 4K60 output?
No. Output and capture have separate limits. The standard DP output documentation describes 4096 × 2160 at 60 Hz; the capture guide lists 4K input formats only up to 30 fps.
Record the exact live source format and check the installed capture arrangement before connecting. If conversion is needed, verify its output mode and the complete path. An adapter alone does not change frame rate or bandwidth.
Why do additional inputs disappear when I enable a demanding capture mode?
The guide states that 1 × 4K or 2 × 1080p60 uses the available capture resources and prevents using other video inputs simultaneously. Four physical connectors do not establish four independent feeds at every format.
Save the starting configuration, list each source format and compare the active combination with those limits. In a test window, verify a supported combination before changing cables or proposing additional hardware.
The destination restarted and the image is missing or incorrectly sized. What comes first?
Check the selected destination input, VFC output cable and the timing currently reported by the source and destination. Compare EDID and project assignment with the saved working setup before changing the canvas.
Use a simple pattern with a visible border and substitute one validated compatible cable during rehearsal if needed. Preserve the original settings; do not reinstall the OS, reset the project or open the chassis as a generic display fix.
Do I need a media server, or can simpler playback cover the show?
Define each screen’s content, whether it shares content with others, and how changes follow the running order. Linear playback and a show with several destinations, cues, or capture need different preparation; connector count alone does not describe workload.
Compare alternatives with representative content and destination formats. For this server, identify VFC cards, capture, and software version before preparing the project, then rehearse the heaviest section. Equipment, preparation, and an operator are quoted around the show’s actual needs.
Can we resume an existing show before all versions or connections are known?
Yes. Start with the project name, a preserved copy, media samples, and known screen details. Identify missing information and the working configuration; reviewing a copy keeps the recovery point intact.
Before proposing a unit or migration, check Designer, operating system, license, cards, and project formats against applicable documentation. Legacy hardware does not imply support for the newest version. If the required path exceeds documented capability, compare adapting the show with another system and define rehearsal, operation, and a continuity alternative.
Symptom and next check
| Symptom | Check | Next step |
|---|---|---|
| 4K live source not captured | Capture format versus output capability | Use a documented compatible capture format. |
| Extra capture feed missing | Simultaneous input-mode limits | Test a supported combination. |
| Output missing after restart | EDID, timing, cable and assignment | Compare with the saved working route. |
Power, environment and installation
Keep rack cooling unobstructed, prevent condensation and use suitable grounded power. For any AC loop-through chain, qualified personnel must check the actual unit, cable, connector and complete distribution ratings before determining how many servers to connect.
The manufacturer prohibits opening or removing the case without instructions from a certified Engineer. Arrange authorized service if diagnosis requires internal access.
Preserve project/media backups and use the documented shutdown procedure. Live capture introduces latency: measure the actual delay during rehearsal and compare it with the show’s needs, using the configuration planned for this server.
Manufacturer documentation
- 2x4pro — official overview and hardware warning
- 2x4pro — hardware and I/O specifications
- 2x4pro — capture formats and simultaneous limits
- 2x4pro — standard 4K DisplayPort output
- 2x4pro — power-connection documentation
- Disguise — product/software compatibility matrix
- 2x4pro — VFC card variants
- 2x4pro — startup sequence
To size the power distribution, have qualified personnel check the unit label and actual cable, connector and distribution ratings. Keep that calculation with the system diagram before defining an AC loop-through chain.
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