Chauvet onAir Panel 1 IP
DMX personality and CCT, camera banding, and Hold Last, Stop DMX or Blackout behavior.
Equipment and event preparation
Technical help for live events
Start with the symptom, follow the signal path and check what changes. These guides cover specific equipment settings and rehearsal checks.
Find technical help
Search by model, symptom or task. Results include the pages currently available in English; equipment references and detailed guides are identified separately.
Loading the help index…
d&b audiotechnik J-SUB
J-SUB: standard and INFRA, HCD, amplifier channels and rear-section checks.
Open J-SUB guideEquipment troubleshooting
QSC K8.2
Input sensitivity, no-sound checks, pass-through outputs and MIX OUT routing.
d&b audiotechnik J8
Amplifier setup, CUT and HFC, ArrayProcessing, alignment with J-SUB and input and delay checks by column.
d&b audiotechnik D80
Output pairs, LoadMatch, calibration references and the limits of loudspeaker monitoring.
NovaStar VX1000
LED cabinet mapping, input cropping, layer layout and the difference between input MOSAIC and Image Mosaic.
Barco G62-W9
HDMI signal checks, EDID, lens selection and image framing, including UST restrictions.
Allen & Heath SQ6
Trace input patching to LR and find monitor feeds that bypass input-channel mutes.
DSAN PerfectCue Micro
Choose the V1.0 or 2.0 programmer, verify saved commands and disable Blank for the correct generation.
Hollyland Pyro S
Trace camera output through TX and RX, compare HDMI/SDI formats and diagnose blocking or frozen pictures.
Shure QLXD4
Separate RF energy, transmitter link and audio; check encryption sync and analog MIC/LINE output.
Shure PSM1000 (P10R+)
Compare stereo channel levels, understand MixMode and lock the panel while keeping volume available.
Radial Catapult RX4
Check the analog patch, shield continuity, phantom power and channel mapping.
Chauvet NET-X II
Trace universes and physical ports, then test output and source-loss behavior.
Chauvet COLORado Panel Q40
Check the DMX personality, zone mapping and wired or wireless reception.
Chauvet COLORado Batten Q15
Patch individual cells and compare the wash filter, glare shield and aiming.
Blackmagic Design ATEM Mini Pro
Choose the USB path, control over Ethernet and check SSD quality, remaining time and recorded files.
Sony PXW-Z150
Keep the external monitor active during QFHD recording and check 25p, PsF and HDMI output formats.
Sachtler Ace XL
Identify the head revision, balance the complete camera rig and separate drag issues from platform vibration.
ChamSys MQ Compact Connect
Trace USB recognition, physical DMX and Art-Net/sACN output without confusing surface response with fixture reception.
Midas M32
Trace input banks and Card Out separately; identify the DN32-USB mode before recording 32 channels.
d&b audiotechnik M2
Check the two-way active patch, compatible spare amplifier and coupling settings for stage monitors.
d&b audiotechnik T10
Check horn position, T10 PS/Arc/Line setup and shared TOP/SUB cabling.
d&b audiotechnik T-SUB
Trace TOP/SUB contacts, amplifier output modes, SenseDrive and the 100 Hz setting.
Sony FX9
Sony FX9 for events: program output formats, overlays and color, plus monitoring and clip playback.
AlphaTheta XDJ-AZ
Prepare the AlphaTheta XDJ-AZ for an event: OneLibrary USB exports, MASTER REC files and headphone cue troubleshooting.
Yamaha CL5
Troubleshoot Dante patching, remote head-amp control, scene recall and show-file loading. Check which settings each operation changes before using it during an event.
Playback and LED mapping
Resolume help: playback, output setup and related troubleshooting.
Use the guide with the actual equipment
Check the model, installed firmware and signal path before changing a setting. The referenced manuals define the scope of each guide. Save the initial configuration, make the comparison during rehearsal and record the result. Proposed checks are not reports of tests performed by GLMedia.
More technical guides in Spanish
Centro de ayuda técnica en español includes further equipment, signal, camera, audio and lighting topics.
Plan the equipment and crew
Include the event date, venue, exact model and the problem you need to solve when you contact GLMedia. See our audio services and lighting services for event support.
d&b audiotechnik D12
R1 control via R60/R70, CAN termination and partial detection, 2-Way Active and SenseDrive limits.
Open the D12 guided&b audiotechnik Y8
Coverage, amplifier setup, Line/Arc, CPL and HFC.
Open the guided&b audiotechnik Y12
CUT, TOP and SUB signal paths and tonal balance by audience area.
Open the guideCOLORado 1 Quad Zoom
Prepare the RGBW wash, check the patch and distinguish a programmed limit from a fault. This guide covers the COLORado 1 Quad Zoom, not the Quad Zoom VW or another fixture in the family.
COLORado 1 Quad Zoom: DMX setup and zoom troubleshootingDiGiCo SD9
Troubleshoot SD9 Audio I/O: a connected rack with no audio, live versus recorded sources, and card conforming before an event.
DiGiCo SD9: Audio I/O, no sound from a rack and card conformingd&b SL-GSUB
SL-GSUB wiring and placement, standard/INFRA modes and checks when combining it with J8.
d&b SL-GSUB: wiring, INFRA and alignment with J8DiGiCo SD10
SD10 MADI connections, monitor returns, missing channels at 96 kHz and clicks in a MADI recording: what to check before changing the patch.
DiGiCo SD10: MADI, Optocore and monitor returnsDiGiCo SD12
Troubleshoot missing signals when recording an SD12 through MGB, and check DQ Rack preamp control over Dante.
DiGiCo SD12: MGB recording and DQ Rack controlHollyland Solidcom C1 Pro
Check headset connection and listening, Hub groups and PGM, and USB audio with Zoom. Prepare and test a computer-based path between the intercom and Dante.
Solidcom C1 Pro: connection, groups, Zoom and DanteBarco R9802300
Set image width and check the floating ring on a Barco R9802300 G lens with a G62 projector. Separate throw-distance limits from scaling and focus problems.
Barco R9802300: throw distance, zoom and focus on a G62Barco R98017851 UST
Identify the Barco R98017851 UST kit and support for a G62. Check back focus and image focus during installation, separately from operation with the lens secured.
Barco R98017851 UST: support, LSM and focus on a G62NovaStar CVT4K
Troubleshoot the optical link and missing outputs on a NovaStar CVT4K. Identify S/M, fiber, ports and indicators before changing the LED map.
NovaStar CVT4K: optical link and missing LED outputATEM 2 M/E Production Studio 4K: missing inputs and Black multiview windows
Check matching video standards, multiview source assignments and the HDMI/SDI selection for Input 1 on an ATEM 2 M/E Production Studio 4K.
Read the guide