Troubleshoot a fault

Start with what fails and what still works

You can start with a symptom description even without identifying the cause. Gather these details to review the case:

• Symptom and scope: what does not work, where it is observed and which system parts still work.
• Identification and path: affected equipment, connections, source and destination, with the known configuration.
• Changes and check results: when the problem started, what changed beforehand and which checks have already been completed, including their results.

Follow the guide applicable to the model and record one check at a time, preserving the known configuration. Coordinate with the operator and the people responsible for the network or power supply before planning changes; if there is a sign of damage or risk, stop the check and request review by the qualified person responsible.

Choose the guide for the symptom you are reviewing

• Black screen or no image at an event: following the video path
• Wireless microphone with no sound: where to start at an event
• Amplifier in protection mode with no sound: reviewing the problem
• Stuttering and Media Offline: reviewing capture, GH6 files and playback

These guides help you investigate problems across different systems. Before applying settings, confirm the model, actual configuration and documentation for each device.

Continue by equipment

The figures reflect the original catalog references; they do not indicate quantities of available equipment. Choose a category to identify the model.