Practical questions before you book
Can I ask for a quote before I know which equipment I need?
Yes. Start with the date, venue or city, approximate attendance and what will happen during the event. For example: speakers with slides, a panel discussion, live music or a video shown across several screens. Tell us whether you need equipment only or a crew to set up and operate it. If the room is not confirmed yet, say so; we can start the discussion and identify what needs checking before a firm quote.
Can you work with a fixed AV budget?
Tell us the available amount and what the event cannot do without. We can compare screen sizes, equipment choices and operator schedules, with the differences explained in the quote. Cutting equipment is not always the useful saving: a simpler setup may reduce installation time too. We still need to allow for the crew, power and support required to install and run the chosen system safely.
Does requesting a quote reserve the equipment?
No. A form, WhatsApp message or calculator result starts the conversation. We check equipment and crew availability and send a proposal with the payment terms, any deposit and the steps to book. Wait for our booking confirmation before relying on the equipment for your date.
What if the date, room or schedule changes after the quote?
Send the revised details as soon as possible. A different room can change access, power, screen size and staffing; a new date also requires another availability check. We review the effect on equipment, transport and labor before issuing an updated proposal. The booking agreement sets the cancellation, postponement and payment terms; we check those terms when reviewing the change.
Does the rental price include delivery and pickup?
Check the delivery and pickup lines in the quote; they are included only when listed. The address is just part of the job: unloading at a loading dock is different from moving cases up stairs or waiting for a service elevator. Send us the venue’s loading instructions and access times before we quote. Long carries, parking, waiting time and extra trips can affect the transport cost.
Can I request a Portuguese-speaking technician?
You can request Portuguese-speaking support for planning, rehearsals or show operation. Tell us which roles need it and for how long: assisting a presenter during rehearsal is different from operating a system throughout the event. We confirm the language skills and availability of the assigned crew for your dates and agree who will coordinate communication between teams.
Can I rent just one screen or book a technician?
Yes. You can ask for one piece of equipment, a screen with setup, or a technician to support your existing system. You do not need to book a full production. Tell us the date, location and what you need the equipment or person to do. If you already have equipment, include the models and connections. We check compatibility, staffing and availability before quoting the work.